It is sometimes difficult to figure out why a certain call is being call is being routed a certain way, or behaving unexpectedly. As a troubleshooting step, it can be helpful to peform call traces. To trace a call to extension 8383 list trace station 8383 Next you will want…
Getting Advanced Privileges on a NetApp
We have received a lot of emails with questions about Network Appliance (NetApp) devices and being able to use some advanced tools. We will periodically explore the standard and advanced tools, in future articles. To start with, it seemed to make sense to explore what commands were available via the…
Convert a Hex Address to an IP Address
Recently I have been using a proprietary application which stores IP address in a hex notation. Unfortunately this hex address is far from useful when doing troubleshooting or diagnosing. Originally I was told to pull each two hex digits and convert them via the calculator of my operating system. This…