We have received a lot of emails with questions about Network Appliance (NetApp) devices and being able to use some advanced tools. We will periodically explore the standard and advanced tools, in future articles. To start with, it seemed to make sense to explore what commands were available via the…
Convert a Hex Address to an IP Address
Recently I have been using a proprietary application which stores IP address in a hex notation. Unfortunately this hex address is far from useful when doing troubleshooting or diagnosing. Originally I was told to pull each two hex digits and convert them via the calculator of my operating system. This…
Find Call Route For A Given Number on an Avaya Definity
It is common to setup a phone switch with multiple T1s, each purposed with a special use. An example of such a configuration might be to have one used for local calls, and one for long-distance calls. To test the route that the call will make through the switch, you…
Checking Out Drupal Modules from CVS
One of the great advantages of using Drupal for website content, is the enormous amount of modules available to enhance end-user experiences. In general I try to use the CVS versions of Drupal, for easy upgrade capabilities. In the same way I prefer to use CVS to check-out the modules…
Check VoiceMail Channels in use on Avaya Audix
The Avaya Audix VoiceMail system is fairly common in today's VoIP environments. I recently had a user report that they were unable to contact the Audix server. When the user tried dialing the Audix extension, it just kept ringing and ringing. To check on the status of the channels in…
Find T1 Channels (Lines) in use on an Avaya Definity
It is good practice to check on the health and capactiy of your phone system. Ideally you should regularly check to see how many of your T1 channels are in use. On a typical T1 PRI, you have 23 voice channels available for calls. To view the number of channels…
Find T1 Errors on an Avaya Definity
If you are having outbound call problems, it is recommended that you check your equipment before calling the phone carrier. It is likely that your phone carrier will try to blame your equipment, and you need to make sure you’ve done your homework. You can check the health of your…
Monitor MythTV with Nagios
I have been using MythTV (http://www.mythtv.org) for several years, and recently realized I should better monitor the health of the system. Nagios (http://www.nagios.org) is currently deployed to monitor most of the components (i.e. memory, cpu, disk usage, processes, etc). However, it is not uncommon for issues to arise, which may…
Avaya SoftConsole Crashes on Incoming Call
Today was a day filled with phone calls to Avaya Support regarding their SoftConsole application. The SoftConsole application is intended for a switchboard style view for a receptionist/attendant. The receptionist was given a new computer with a fresh install of SoftConsole. Avaya Support was contacted, because the SoftConsole would crash…
Samba Lost Connection with Active Directory Domain Controller
A legacy Samba server recently stopped allowing users to connect to its shares. This was very odd, that this began happening, since this machine has been in service for years. One thing that had recently changed, was that there were some Active Directory Domain Controllers demoted to be decommissioned. I…